Terms

Terms and Conditions

Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below.

 

By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between St.Vedas.surf shops and the customer will exist once an order has been accepted, processed, dispatched and received.

 

The following terms and conditions do not affect your statutory rights as a consumer.

 

St.Vedas.Surf Shop owns this Site.

Our registered main office is:

St Vedas Surf Shop

Coldingham Bay

Coldingham

Berwickshire

TD14 5PA

Scotland

Contact us here.

 

PAYMENT METHODS

You will be billed in UK pounds, which will be converted to your currency by your card issuer. We accept payment by Most major credit cards, Cheques (in GB Pounds) and UK postal orders. If paying by cheque, goods will be dispatched once we have receipt of the cheque and it has cleared (normally 5 working days). If paying by postal order goods will be dispatched on receipt of the postal order. Please do not send cash through the post to pay for an order!.

 

CREDIT CARD PAYMENTS

When placing an order, the address given must be the same as that registered with your credit card company. As a company we check to ensure the billing address matches the address the credit card bill goes to. To process your order more efficiently, we also request a landline telephone number (not a mobile) and also confirm your international dialling code.

 

VAT

All prices shown are inclusive of VAT. VAT registration no.743 4352 41

 

SECURITY

For your security, all our credit card transactions are processed by THAWTE. Thawte use the latest SSL (Secure Sockets Layer) software encryption technology. This means that information passed between your computer and our Web site cannot be accessed by anybody other than us. Even if anybody could access this data, it would be corrupted and appear illegible. No one else has access to your credit card details.

 

PRIVACY POLICY
St Vedas Surf Shop is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
St Vedas Surf Shop collects information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing emails.

 

The type of information we will collect about you includes:

 

  • Your name
  • Address
  • Phone number
  • Email address

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us.

If you find any inaccuracies we will delete or correct it promptly.

 

The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site.

 

This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.

The information collected in this way can be used to identify you unless you modify your browser settings.

 

If you have any questions/comments about privacy, you should contact us.

 

 

PRICING

Over time prices may vary within our online catalogue and stores due to promotions and offers being run. We reserve the right to alter the pricing on www.stvedas.co.uk so that the prices may be different than in the current catalogue or in stores with no notice.

 

ALTERNATIVE

If you find there is a problem processing your payment details, it is possible that our payment service provider's servers maybe down. This is out of our control but we will try our best to inform you of any potential problems. In this case please phone +44 (0) 18907 71679 to make payment.

 

UK MAINLAND ORDERS

stvedas.co.uk will despatch your order within one working day of it being placed subject to stock levels. If there is going to be a delay for any reason we will contact you.

ALL SHIPPING PRICES FOR ITEMS ARE DISPLAYED IN THE CART SECTION.

 

All quoted delivery times are based on standard working days i.e. Mon - Fri. (also excludes bank or public holidays)

Standard delivery orders are despatched with Royal Mail, are to sign for and take 3-5 working days (Mon - Fri). If you live in a far away location in the UK please allow an extra couple of days for delivery. We use Royal Mail and TNT for our UK deliveries.

 

Orders placed on Next Day delivery are despatched with Royal Mail (up to 2kg) and with TNT (over 2kg and upwards) will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order. Items can be delivered on our next working day service as long as they are ordered before 12.00am (Mon - Fri). Please note that orders dispatched 'Next Day' on Friday may not be delivered on Saturday, our courier company reserves the right not to deliver on 'non-working days', subject to capacity, in that case orders will be delivered on a Monday.

 

BACK-ORDERS

We carry one of the largest stocks of Surfboards, Wetsuits and Accessories in the South east of Scotland, however, despite our best efforts, particularly popular items can sell out and when this is the case, we will inform you of the expected earliest delivery date. Please inform us should you wish to cancel at any time.

 

PRE-ORDERS

Where an item is marked as 'Available for pre-order' an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them from our suppliers.

 

LOST ITEMS

Please contact us immediately if you suspect your goods are lost in the post. Please note that we cannot send replacement items for missing parcels until they have been missing within the postal service for 7 working days*.

*Working days does not include Saturdays/Sundays/Bank holidays

St Vedas Surf Shop. Reserve the right to amend orders placed with incorrect delivery options without notice.

 

RETURNS

ALL RETURNS MUST BE SENT BACK WITH A FULLY FILLED OUT RETURNS FORM (click here for printable version) Items sent back without a returns form may not be accepted.

 

Videos and DVDs will not be accepted unless they are returned sealed. Magazines and books also cannot be accepted. (Please note that items returned to us by post are sent entirely at your own risk). You can also return non-faulty goods to any of our shops for an exchange only please bring your invoice/receipt with you.

 

Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund. Refunds will be given within 30 days of the agreement to refund.

 

We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud and dirt. We regret that we are unable to process items that do not meet with this criteria.

 

These terms apply to special offers advertised by stvedas.co.uk

  • All items are offered subject to remaining unsold stock and are sold on a first come, first served basis.
  • All orders are subject to final confirmation.
  • No further discounts or vouchers may be applied.
  • Prices are quoted including VAT and include duty (different from shipping duty).
  • Orders can only be cancelled before the products have been dispatched from our dispatch department.

StVedas.co.uk reserves the right to modify or withdraw any/all special offers.

 

LEGAL ISSUES

To the fullest extent permitted by law, StVedas.co.uk is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, stvedas.co.uk does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice.

 

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither stvedas.co.uk nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, StVedas.co.uk does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of stvedas.co.uk, its affiliates, directors, employees or other representatives.

 

PRODUCT SPECIFICATION

We make every effort to ensure that images/colours/information displayed on our website is as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen. All product information and technical specifications contained in www.stvedas.co.uk are for guidance only, no responsibility can be taken for errors or omissions

 

DATA PROTECTION

www.stvedas.co.uk conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outside of www.stvedas.co.uk

 

TERMINATION

www.stvedas.co.uk reserves the right to abort access of our Internet services if your behaviour is found to be discordant with these terms and conditions at any time.

 

INTERLECTUAL PROPERTY

No permission is given by www.stvedas.co.uk in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on the www.stvedas.co.uk Website in which intellectual property rights subsist. ALL RIGHTS RESERVED.

Please contact us if you would like any more information about St Vedas.co.uk any products featured or services we can offer...

© Copyright. StVedas.co.uk 2012.

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